Copyright: Copyright © Harbinger NET Services 1996


Welcome To TrustedLink INP
Welcome to TrustedLink INP, a breakthrough in Internet marketing for small and mid-sized businesses. TrustedLink INP (INP) is designed to help you get real benefit for your business- without requiring you to learn the intricacies of Internet protocols or programming languages.

Here are a few topics to help you get started with TrustedLink INP.

  Quick Start	  Your Web Site

  Screen Tour	  Screen Details

  Site-Related Information	  Account Related Information

Copyright © 1995 - 96, Harbinger NET Services


Version

TrustedLink INP Help File:

Version 11 - 960923.1218


Company Overview

The Company Overview folder contains five contents topics which allow you to enter information about your company for display on your Web site. The five topics are:

  General Information

  Catch Phrase

  Detailed Description

  Location

  Hours of Operation

  Our People


General Information

Use the General Information content topic to enter the most basic information about your company- its name. INP asks for two versions of the company name: the complete, legal business name, and a more informal, shortened version of the name. For example, a company’s name could be "Acme Amalgamated Widgets Incorporated" but is usually referred to as "Acme Widgets."

General Information also allows you to specify the location of your corporate logo for inclusion on your Web site. Placing your logo on your Web site helps establish your company’s identity on the Internet, and adds visual appeal to your pages.

This information appears on your Home page.

See Also

  Screen Details

  Related Topics


Catch Phrase

Use the Catch Phrase content topic to deliver a memorable one-line description of your business and its mission to your Web site visitors. An effective and well-written company slogan can create a lasting impression on current and prospective clients.

This information appears on your Home page.

The Catch Phrase content topic also allows you to add up to four bulleted highlights about your company. Like the Catch Phrase, the highlights can help distinguish your business from your competitors by displaying your company’s strengths, exceptional products, or outstanding service. Use the highlights to set your business apart.

The highlights appear on your Company Overview page.

See Also

  Screen Details

  Related Topics


Detailed Description

The Detailed Description content topic allows you to provide in-depth information about your company- its products, its people, its history, whatever you feel current or prospective clients should know about how you do business. It may be helpful to think of the Detailed Description as an answer to the challenge "In 100 words or less, tell me who you are and why I should do business with you."

Of course, you’re not limited to 100 words, but given the fast-paced nature of the Internet, it’s best to keep your messages brief. Being short and to-the-point decreases the likelihood that visitors will leave your site. Use your best judgment. If they need additional information, visitors can request it on your Guest Book page, or look on your Questions & Answers page.

If you’ve already created a document that contains this information, you can import it into TrustedLink INP for display on your Web site by clicking the Import A Document button.

This information appears on your Company Overview page.

See Also

  Screen Details

  Related Topics


Location

Use the Location content topic to enter the location and postal address of your company’s offices, outlets, distribution centers, or wherever else you do business. This helps Web visitors to find your stores or offices, or can act as a reminder as to where they can send payment once they have purchased your products or services.

If this type of information is not appropriate for your business, you don’t have to display it. You can use the Exclude command to remove it from your Web site.

Location information appears on your Company Overview page.

See Also

  Screen Details

  Related Topics


Hours of Operation

Use Hours of Operation to display your standard business hours. This allows visitors to know when they can expect to contact actual people, or make appointments to visit your locations.

If this type of information is not appropriate for your business, you don’t have to display it. You can use the Exclude command to remove it from your Web site.

This information appears on your Company Overview page.

See Also

  Screen Details

  Related Topics


Our People

Our People allows you display information about the people who make up your company. You can include your company officers, or better still, the people who customers are likely to deal with on a day-to-day basis: customer service representatives, sales associates, etc.

If this type of information is not appropriate for your business, you don’t have to display it. You can use the Exclude command to remove it from your Web site.

This information appears on your Company Overview page.

See Also

  Screen Details

  Related Topics


Online Catalog

The Online Catalog content topic allows you to create and maintain an Internet-based listing of your company’s products and services. Think of it as a 24 hour a day, seven day a week sales associate. If you choose to use the WebPO system (included in your TrustedLink INP package), your customers can order your product directly from your INP web site.

  Catalog

See Also

  Related Topics


Catalog

The Catalog content topic allows you to create and maintain a list of products for display on your Web site.

If a catalog is not appropriate for your Web site, you can use the Exclude command to remove it from your Web site.

This information appears on your Online Catalog page.

See Also

  Screen Details

  Related Topics


Internet Resources

The World Wide Web got its name from its ability to link documents together. If you imagine each document on the Internet being physically linked in some way, a vastly complicated and far-reaching network would emerge, not unlike a spider’s web. There are virtually no restrictions on which documents can be linked together. Documents around the world may be linked as easily as those on the same computer. As long as a document is publicly accessible, it can be linked from anywhere by anyone.

INP’s Internet Resources content topic allows you to link to other Internet sites from your own Web site. When visitors come to your site, you can direct them to additional information on the Web that you feel they may find interesting or useful. You may also make arrangement with other Web sites to trade links (“I’ll link to you if you link to me”), increasing the number of visits each site receives. We have included a number of predefined links based on the industry you selected when you began creating your site, or you may enter your own in the Custom Links section.

If you would prefer not to include Internet Resources, you use the Exclude command to remove it from your Web site.

This information appears on your site’s Internet Resources page.

  Predefined Links

  Custom Links

See Also

  Related Topics


Predefined Links

The Predefined Links tab on the Links content topic contains several links we have collected for you. The types of links displayed depends on what industry you selected when you first began the current Web site. Links appear on the Internet Resources page of your Web site.

To include predefined links on your Web site, select the check box next to its name.

You can define your own links on the Custom Links tab of the Links content topic. Click the Custom Links tab to begin entering your own Internet links.

If you don’t wish to include any links, the Internet Resource page can be removed from you web site by using the Exclude command.

See Also

  Screen Details

  Related Topics


Custom Links

The Custom Links tab on the Links content topic allows you to create your own jumps to other sites on the Internet. While less convenient than the predefined links (you have to do all the work yourself), Custom Links give you exactly what you want. Links appear on the Internet Resources page of your Web site.

You can always choose from the Predefined Links by clicking on the Predefined Links tab on the Links content topic.

If you don’t wish to include any links, the Internet Resource page can be removed from you web site by using the Exclude command.

See Also

  Screen Details

  Related Topics


Customer Interaction

The Customer Interaction folder contains three content topics which allow you to communicate with your customers, and makes it easy for your Web site guests to communicate with you.

The Guest Book content topic allows you to create a form that Web visitors can fill out and submit to you via e-mail. The content topic has two tabs: Predefined Question, which contains a set standard business-related questions, and Custom Questions which allows you to ask for specific information.

The Current Customers content topic allows you to enter testimonials from your current customers for display on your Web site.

The Questions & Answers content topic allows you to enter frequently asked questions and their answers for display on your Web site. This can be a valuable asset to both you and your clients- it prevents you from having to answer the same questions repeatedly and allows people to get the answers they need without having to wait for you to become available.

  Predefined Questions

  Custom Questions

  Current Customers

  Questions & Answers

See Also

  Related Topics


Online Guest Book - Predefined Questions

TrustedLink INP provides standard questions you can include on your Web site. Visitors will use them to provide you information about themselves and what they are looking for from your company. The contents of the completed on-screen forms will be delivered to your e-mail account.

To add your own questions to your Web site, click the Custom Questions tab.

This information appears on your Web site’s Guest Book page.

See Also

  Screen Details

  Related Topics


Online Guest Book - Custom Question

While the pre-defined questions included with TrustedLink INP will help you gather some standard business-related information, they may not provide you with all the information you need. The Custom Question content topics allows you to enter your own questions.

This information appears on your Web site’s Guest Book page.

See Also

  Screen Details

  Related Topics


Current Customers

Testimonials from your existing customers can be an effective sales and marketing tool for your business. By demonstrating that you have successfully fulfilled the needs of previous clients, prospective clients may be more inclined to give you some of their business.

This information appears on your Web site’s Current Customers page.

See Also

  Screen Details

  Related Topics


Questions & Answers

Providing common questions about your business and their answers on your Web site is beneficial to both you and your (both current and prospective) clients. It can reduce the number of times you have to answer the same question, and allows interested persons access to information 24 hours a day, seven days a week. TrustedLink INP allows you to add an unlimited number of questions and answers on your Web site.

This information appears on your Web site’s Questions & Answers page.

See Also

  Screen Details

  Related Topics


Design Web Site

The Design Web Site folder contains content topics that allow you to choose the way your Web site will look. There are options to change the page layout, icon sets and color schemes, and even the text which introduces the other pages of the Web site.

  Choose Layout

  Choose Style

  Build Home Page

See Also

  Related Topics


Choose Layout

The Choose Layout content topic allows you to select the overall page design of your Home page. By selecting from the different options, you can change where your company name appears, where your logo is displayed, and where the links to the other pages on the Web site are placed. As you select from the included layouts, a thumbnail view of the Web page appears in the window to the right.

Options such as background texture, text color, and icon sets are selected on the Choose Style content topic.

TrustedLink INP includes a large number of professionally designed options, and more are added on a regular basis on the INP Launch Page.

See Also

  Screen Details

  Related Topics


Choose Style

The Choose Style content topic allows you to make decisions on how your web site will look. You can select from a wide variety of professionally designed icons, choose background textures and colors, and pick a combination of text colors. The Preview window permits allows you to see how the text color and background combinations look together without having to preview the entire page.

TrustedLink INP includes a large number of icons and background textures and are available for download on the INP Launch Page to registered INP users.

The overall design of the Home page is selected on the Select Layout content topic.

See Also

  Screen Details

  Related Topics


Build Home Page

The Build Home Page content topic allows you to adjust some of the text that appears on the Home page. You can modify the introductions to several links on your Web site. You may adjust the default text, or replace it altogether.

To adjust the overall layout of the page, use the Choose Layout content topic. To adjust the graphical aspects of the Web site, such as icons and background texture, use the Choose Style content topic.

See Also

  Screen Details

  Related Topics


Finish Web Site

The two content topics in the Finish Web Site folder guide you through the process of actually putting your site on the Internet.

The Preview content topic allows you to see the individual pages of your site, or the whole site, before you actually post the documents to the Internet itself.

The Publish content topics begins the Web Publishing Wizard, which automates the process of transferring your Web site and all the associated files to Harbinger’s secure Web Server.

  Preview Web Site

  Publish Web Site

See Also

  Related Topics


Preview Web Site

The Preview content topic allows you to see the individual pages of your site, or the whole site, before you actually post the documents to the Internet itself. The preview process gathers all the information from your INP interview and creates a temporary version of your Web site on your hard drive. The hard drive-based version of your site works exactly as it would on the Internet, without being available to Internet-using public.

To preview an individual page, click on the appropriate button on the Preview content topic. If you choose to preview an individual page, only the information for that page will be updated on the hard-drive based Web site. While this saves time in preparing the preview site, links followed from this page could contain out of date information.

To preview the entire Web site, click the Preview Web Site button. This updates all the pages on the disk-based Web site.

See Also

  Screen Details

  Related Topics


Publish Web Site

Your Web site is not visible to the Internet community until it is published. TrustedLink INP includes a Web Publishing Wizard which helps you through the process of placing your site on the World Wide Web where it is available to the world at large.

The publish operation is used when you first post your site to the Web Server, and when you change your site and want to update the pages available to the public.

See Also

  Screen Details

  Related Topics


Get Picture

Use the Get Picture dialog box to find graphics files for display on your Web pages.

File Name

Type or select the name of the graphics file you wish to display on your Web page. You can also type partial file names along with the ? and * wildcard characters to limit the number of files displayed in the list box.

List Files of Type

You can limit the number of files displayed in the File Name list box by selecting a file type from the List Files of Type drop-down list.

Directories

The Directories list box displays the currently-selected drive and directory. Click on different directories to select them.

Drives

The Drives drop-down list displays the currently-selected drive. Select a different drive from the drop-down list to display its contents.

OK

Click OK to display the selected graphic file on your Web site. You can also press ENTER.

Cancel

Click Cancel to close the Open dialog box. You can also press ESC.

Help

Click Help to display this help file.

Network

Click Network to connect to available drives on the network. This option will not appear if you are not connected to a network.

Preview

Select Preview to see the selected graphics file in the preview window.


Select Business Type

TrustedLink INP includes examples and predefined links that are relevant to your specific business-type.

1	Select your business type from the Industry list. If there is no exact match, select the most closely-related option, or General.

2	Click OK.


Choose New or Existing Web Site

Select whether you want to create a new, or work on an existing Web site. For a brief introduction to creating a Web site with TrustedLink INP, see Quick Start.

Create a New Web Site

Select Create a New Web Site to begin working on a new Web site. This is the default setting.

Open an Existing Web Site

Select Open an Existing Web Site to continue working on a Web site you have previously created.

OK

Click OK after you have selected either Create a New Web Site or Open an Existing Web Site.

Cancel

Click Cancel to quit TrustedLink INP.

Help

Click Help to display this help file.


Files to Publish

The Files to Publish dialog box on the Web Site Publishing Wizard displays a list of all the files that will be transferred to the Web Server. The first time a site is published, all the files will be selected. When a site is re-published, only files will which have changed since the last publish will be transferred to the server.

TrustedLink INP will automatically determine which files need to be transferred. You should never have to select or clear any of the options.

Next

Click Next to proceed to the next step in the publish operation.

Cancel

Click Cancel to stop the publish operation and return to TrustedLink INP.


Account Information

The Account Information dialog box on the Web Publishing Wizard requires you to provide information so it can log on to the secure Web server. This helps ensure that only authorized persons can make changes to your Web site.

If you have not registered, you cannot publish your Web site. Run the Registration Wizard to register INP.

NOTE:	You must have an active Internet connection for the Web Publishing Wizard to transfer your files to the Web server. See Starting Your Internet Connection for details.

Username

Enter your username (which you selected when you registered TrustedLink INP) in the Username text box.

Password

Enter your password (which you selected when you registered TrustedLink INP) in the Password text box.

Finish

Click Finish to begin transferring your files to the Web server.

See Also

  Related Topics


Catalog Options

Use the Catalog tab of the Options/Info dialog box to set options for your Online Catalog.

Currency

You can set a default currency symbol for the prices of the products in your online catalog. For example, you might enter $, £, or ¥. If your country uses a currency symbol which is used in many countries (such as $), and you expect to receive international orders, it may be helpful to specify the country (US$, Can$ NZ$, etc.).

The specified currency symbol will be removed from the price field of imported catalog files. See Import File Format for details.

Field Separator

The field separator text box allows you to specify the delimiter used to separate different information in the delimited text file exported from a different application. See Importing Catalog Information from Another Application for details.

Do you want to display product category in Web pages?

Select this if you want the categories you have assigned to your products to appear as part of the product description on the Web page.

Do you want to display product id in Web pages?

Select this if you want the Product ID you have assigned to your products to appear as part of the product description on the Web page.

See Also

  Related Topics


Auto Save

Use the Auto Save feature to periodically save your work to the hard disk at a specified interval.

Activating Auto Save

Select the checkbox to activate the automatic save feature.

Specifying Save Interval

Enter a number to specify the length of time (in minutes) between automatic save operations. You may also use the up and down arrows on the spin box to increase or decrease the value.


WebPO

TrustedLink INP can create a commerce-enabled Web page with a listing of your products and services. This enables customers to create and submit purchase orders directly from the Online Catalog page of your Web site. When a customer enters an order, it is delivered to you in electronic format via e-mail.

To enable online ordering from your Web site

Select the check box.

To disable online ordering from your Web site

Clear the check box.

Specifying a Purchase Order Format

You can specify the format of the electronic purchase orders you will receive from your Web site. This may allow you to integrate them directly with your existing business applications. Select the appropriate format from the drop-down list.

  Available Formats


Purchase Order Formats

Electronic purchase orders can be delivered to you in any of the following formats:

EDI - 850	The purchase order arrives as an ANSI EDI document.

E-Mail	The purchase order arrives as a standard, human-readable e-mail documents. The document formatting could allow certain applications to read the information directly.

HTML	The purchase order arrives formatted for viewing in a Web browser, such as Netscape Navigator.

Peachtree	The purchase order arrives ready to be integrated with Peachtree Software Peachtree Accounting. Check the documentation which came with your Peachtree Accounting package for further details.


Item Details

The Item Details dialog box allows you to enter additional information about your product and designate it a special item.

Special Item?

Select the check box to designate the current item as a special. This will display a star next to the items listing on the catalog web page.

Description

Enter text which describes the characteristics and qualities of the item.

Highlights

Enter up to three one-line highlights about the item in the appropriate text box. These will appear as bulleted items on the web page. Highlights are not available when Special Item is disabled.


About TrustedLink INP

The About TrustedLink INP dialog box provides useful information about your Web site, Harbinger account and computer. Most of the information is not available until the software has been registered.

Customer Number

Displays your Harbinger Customer number. This is a unique number assigned to you when you register any Harbinger product. Individual Harbinger products have their own account number specific to that product (see below).

INP Account No.

Displays the Harbinger account number assigned to you during product registration. Your Harbinger account number is used to identify you in order to change account options, get technical support, and other account-related activities. This account number is also the address of your WebPO electronic mailbox (INP account number@harb.net).

Published URL

Displays the uniform resource locator (URL) of your published Web site. Click on the URL to open the Web browser and display your published Web site.

E-Mail Address

Displays the default e-mail address for your INP account. Most electronic mail generated by your Web site (Contact Us and Guest Book entries) will be delivered to this address. Electronic purchase orders created by WebPO-enabled sites are sent to a separate electronic mail box (your INP account number@harb.net).

Physical Memory Available to Windows

The amount of random access memory (RAM) installed in your personal computer.

Available Disk Space

The amount of free hard disk space remaining in your personal computer.


Publishing

Your files are currently being transmitted to and processed by the Web server. This operation may take several minutes, depending on the speed of your connection and the amount of traffic on the Internet. Please be patient.


General Information - Screen Details

My Company Name

Enter the full name of your company in the My Company Name text box.

Short Name

Enter an informal, shortened version of your company's name in the Short Name text box. For example, if your company's name was "Acme Business Services," you would probably enter "Acme" in the Short Name text box.

Company Logo

Enter the complete path and file name the graphics file containing your company's logo. If you leave this text box blank, the picture (and the space reserved for it) will not appear on the Web page.

Example: c:\graphics\logo.bmp

Click Get Picture to open a dialog box which allows you to explore the available drives and directories for the appropriate file.


Catch Phrase - Screen Details

Add Your Catch Phrase

Enter a slogan, company motto, or other text that can act as a subtitle for your company's Web site in the Add Your Catch Phrase text box. will appear on your Home page. Use it like a sub-title for your Web document.

Text in the Add Your Catch Phrase text box can be enhanced with either Bold or Italics. Select the text and click the appropriate button on the toolbar.  See Enhanced Text.

Sample Catch Phrase

The Sample Catch Phrase box displays some standard slogans companies might use to promote their business. Click the up and down arrows to display more samples.

Highlights

In the four Highlights text boxes, enter short phrases which express the strong points of your company. These can be anything that could help distinguish your company from your competitors.


Detailed Description - Screen Details

The Detailed Description text box allows you to enter or import in-depth information about your company and the products you create or the services you provide. You can add general information about the company, historical information, or anything else you would like to tell prospective clients.

Keep in mind, however, that Web site visitors often move quickly, and may not pause to read lengthy text. Keep your message brief and to-the-point.

Import a Document

Select Import a Document to display a dialog box which allows you to select documents to import.


Location - Screen Details

List of Current Locations

Displays a list of locations already defined for your Web page. Use the scroll bar to change the viewing area.

Change Selected Location

Click to modify the properties of the highlighted location. Double-clicking on a location also allows you to edit it.

Delete Selected Location

Click to remove the highlighted location from your web page.

Add/Change Location

Name

Describe your location in the Name text box. Descriptive location names like Corporate Headquarters, Shipping/Receiving, and Midtown can help clients determine which of your facilities to contact, or how to find it should they want to visit in person. Your location must have a name.

Street

Enter the street address for the current location in the Street text box.

City

Enter the city for the current location in the City text box.

State/Province

Enter the name or postal abbreviation of the state, province, or other country division in the State/Province text box.

ZIP/Postal Code

Enter the ZIP Code or other postal code in the ZIP/Postal Code text box.

Country

Select the country for the location from the Country drop-down list. If your location's country is not listed, you may enter it in the text box. This information will not appear on your Web site.

Phone

Enter the location's main telephone number in the Phone text box. Be sure to include the area code.

Fax

Enter the location's facsimile (fax) number in the Fax text box. Be sure to include the area code.

Add Location

Click the Add Location button to save the changes to a new location entry.

Apply Modification

Click the Apply Modification button to save changes to an existing location definition.

Clear

Click the Clear button to remove all data from the Add/Change Location form.


Hours of Operation - Screen Details

Enter an opening and closing time for each day of the week. If the you don't normally do business on a particular day, select Closed for that day.

Opening Time

Enter your company's opening time for the appropriate day in the Opening Time column. You can use the spin box to adjust the opening time.

Closing Time

Enter your company's closing time for the appropriate day in the Closing Time column. You can use the spin box to adjust the closing time.

Closed

Select the Closed check box for the days when your company is closed.

Special Comments

Enter any additional business hours-related information in the Special Comments text box. For example, you might want to add "or by appointment" to let your clients know that they can make additional arrangements.

Time Zone

Since people from around the world will be visiting your web site, it's a good idea to include information about your time zone.


Our People - Screen Details

List of Current Employees

Provides a list of the people defined for display on your Web site. Use the scroll bar to display additional employees, if necessary.

Change Selected Employee

Click Change Selected Employee to modify the employee profile of the selected person. You can also double-click to edit an employee's properties.

Delete Selected Employee

Click Delete Selected Employee to remove an employee profile from your Web site.

Add An Employee

Name

Enter the person's full name in the Name text box.

Title

Enter the person's title in the Title text box.

Phone

Enter the person's telephone number in the Phone text box. Be sure to include the area code.

Fax

Enter the person's facsimile (fax) number in the Fax text box. Be sure to include the area code.

Personal Info

Enter any relevant information about the person in the Personal Info text box. For example, you might include information like a sales specialty, an area of expertise, or number of years of service with the company.

Employee Picture

Enter the complete path and file name the graphics file containing your employee's picture. If you leave this text box blank, the picture (and the space reserved for it) will not appear on the Web page.

Example: c:\graphics\johndoe.gif

Get Picture

Click Get Picture to display a dialog box which you can use to find the appropriate picture file.

Add an Employee

Click Add an Employee to save the changes to the employee entry.

Apply Modification

When modifying an existing employee profile, click Apply Modification to save your changes. These are incorporated into your Web site next time you preview or publish.

Clear

Click the Clear button to remove all data from the Add An Employee form.

Workgroup Picture

Enter the complete path and file name the graphics file containing a picture of multiple employees. If you leave this text box blank, the picture (and the space reserved for it) will not appear on the Web page.

Example: c:\graphics\sales_stf.gif


Catalog - Screen Details

Full Catalog Listing

A list of the products you have defined for display on your Web site's Online Catalog page. Use the scroll bar to change the viewing area. By default, catalog entries are displayed in the order they are entered. More Detail

Change Selected Item

Click Change Selected Item to modify the highlighted product or service. Double-clicking also allows you to edit the product or service.

Delete Selected Item

Click Delete Selected Item to remove the highlighted product or service from your Web page.

Load Catalog

Clicking Load Catalog displays an Open dialog box. Use the dialog box to import a delimited text file for display in your online catalog. See Importing Catalog Information  for details.

Add/Change Item

Use the Add/Change Item form to create or modify a product or service for display on your Catalog web page.

Name

Enter the product or service name in the Name text box.

Item ID

Enter the stock number, shelf keeping unit (SKU), or other identifier for this product in the Item ID text box.

Price

Enter the product's or service's price in the Price text box. Do not include a currency symbol- this will be added automatically.

Unit of Measure

Enter or select the item's unit of measure in the Unit of Measure combo box.

Category

Select or enter a product classification in the Category combo box.

Item Details

Click Item Details to add additional information, such as highlights and a full text description. See Item Details for more information.

Picture File

Enter the complete path and file name the graphics file containing a picture of the product. If you leave this text box blank, the picture (and the space reserved for it) will not appear on the Web page. Click Get Picture to display a dialog box which you can use to find the file.

Example: c:\graphics\widget01.gif

Add Item

Click the Add Item button to save changes to a new product or service description. This will add the product or service to your Web page.

Apply Modification

Click the Apply Modification button to save changes you have made to an existing product or service definition.

Clear

Click the Clear button to reset the Add/Change Product form. All changes to the active product or service will be discarded.


Predefined Links - Screen Details

Select the sites that you want to include on your Web site's Internet Resources page. Clear the selection to remove it.


Custom Links - Screen Details

List of Current Custom Links

Displays the custom links you have already defined for your web page. Use the scroll bar to change the viewing area, if necessary.

Change Selected Link

Click Change Selected Link to modify the properties of the highlighted custom link. Double-clicking will also allow you to edit a custom link's properties.

Delete Custom Link

Click Delete Selected Link to remove the highlighted custom link from your web site.

Add/Modify Link

Name

Enter a descriptive name for the link in the Name text box.

URL

Enter the Uniform Resource Locator (URL) for the link in the URL text box. Be sure to enter the complete URL, including the HTTP:// prefix.

Example:  http://www.harbinger.com

Description

You can add a short description of the link to inform your visitors what information they will find when they select the link. The description is optional.

Add Link

Click Add Link button to place the link on your Web site.

Apply Change

When modifying an existing link, click Apply Change to save your modifications. These will incorporated into your Web site next time you publish.

Clear

Click the Clear button to remove all data from the Add/Modify Link form.


Predefined Questions - Screen Details

Contact Information

Prompts visitors to enter their name, address, phone number, and other information about themselves.

How did you find out about our web site?

Prompts visitors to identify the method they used to find your company's web site. The user may choose only one of the available options.

What is the purpose of your visit?

Prompts the visitors to specify what information they would like from your company. In effect, they will say what they were looking for when they entered your site. The user may specify as many options as they like.

Would you like to be added to our mailing list?

Displays a drop-down list which allows users to ask to be added to your company's mailing list.

Additional Comments

Provides space for visitors say whatever they like.


Custom Question - Screen Details

List of Custom Questions

Displays the custom questions you have already defined. Use the scroll bar to change the viewing area, if necessary.

Change Selected Question

Click Change Selected Question to modify the highlighted custom question. Double-clicking will also allow you to edit a question's properties.

Delete Selected Question

Click Delete Selected Question to remove the highlighted question from your Guest Book page.

Add A Guest Book Question

The Add A Guest Book Question form allows you to enter custom questions for your visitors.

Question

Enter the question (or any other text) you want to ask site visitors in the Question text box.

Add Question

Click Add Question to place the question on your guest book Web page.

Apply Change

Click Apply Change to save modifications to the current custom question. These changes will be incorporated into your web site next time you publish.

Clear

Click the Clear button to remove all data from the Question text box.


Current Customers - Screen Details

List of Current Customers

Displays endorsements already defined for display on your Web site. Use the scroll bar to change the viewing area, if necessary.

Change Selected Customer

Click Change Selected Customer to modify the highlighted endorsement. Double-clicking will also allow you to edit an endorsement's properties.

Delete Selected Customer

Click to remove the highlighted endorsement from your Web site.

Add A Customer

The Add A Customer form allows you to create or modify a customer endorsement for display on your Web site.

Customer's Organization

Enter the endorser's company or organization in the text box. This is a required field.

Customer Name

Enter the full name of the person giving the endorsement in the Customer Name text box. Enter the name exactly as you want it to appear on the Web page..

Customer Comments or Endorsements

Enter the customer's endorsement in the Customer Comments or Endorsements text box. If this text exists in another file, click Import A Document to retrieve it.

Add Customer

Click Add Customer to place a new endorsement on your Web site.

Apply Modification

Click Apply Modification to save changes to the current customer endorsement.

Clear

Click the Clear button to remove all data from the Add A Customer form.


Questions & Answers - Screen Details

List of Common Customer Questions

Displays the questions currently defined for display on your Web site. Use the scroll bar to change the viewing area, if necessary.

Change Selected Question

Click Change Selected Question to modify the properties of the highlighted question. Double-clicking will also allow you to edit a question's properties.

Delete Selected Question

Click Delete Selected Question to remove the highlighted question from your Web site. The change will not take effect until you re-publish your page.

Enter a typical question you hear and how you normally respond

Question/Answer pairs are displayed in the order they were entered.

Question

Enter a question a prospective client might ask you about your company, your products or services, or anything else you feel might be interesting or useful to people visiting your Web site.

Answer

Answer the question asked in the Question text box.

Add Question

Click Add Question to display the new question on your Web site.

Apply Modification

Click Apply Modification to save changes to the current question.

Clear

Click the Clear button to remove all data from the Question/Answer form.


Choose Layout - Screen Details

Select a layout for your home page from the pre-defined home page templates. The preview window on the right gives you a general idea of what the page will look like. Use the scroll bars to change the viewing area.

Click on a feature for a description.


Choose Style - Screen Details

Select Icon Group

Choose a set of graphic images to help visitors navigate your Web site. Use the scroll bar to browse the available sets of icons.

Select Text Color

Select a named color-grouping for the text that appears on your Web page. When you are selecting a color-grouping, you are actually choosing three colors:

Text

Select the color of the standard body text on your web page.

Link

The color to indicate a link or gateway to a different document on the world wide web. Links are also underlined.

Visited Link

The visited link color indicates a link to a document you have previously viewed.

Select Texture

Select a background texture for your web site. The background texture is actually an image file that will appear beneath your text.

Preview

The Preview window displays a sample of the text color and background texture. Check the Preview for legibility and visual appeal.


Build Home Page - Screen Details

Description of Company Overview Section

Replace the existing introduction to your Company Overview page with your own introduction.

Description of Products/Services

Replace the existing description of your products or services with one that more closely matches what your business does.

Library of Internet Resources

Replace the existing text introducing your Internet Resources page with your own introduction.

Guest Book

Replace the existing text introducing your Customer Interaction page with your own introduction.


Preview Web Site - Screen Details

Click any page-related button to see an updated version of that page. Only the page associated with the clicked button will be updated; following links from this page may display out-of-date information.

Click the Preview Web Site button to update the entire Web site and preview it, beginning with the Home page.


Publish Web Site - Screen Details

Click Publish Web Site to start the Web Site Publishing Wizard, which transfers your files to the Web server where they are available to the Internet community.


Full Catalog Listing - Detail

Headers

Use the headers in the catalog list to sort by that value.

Name - Click the Name header to sort the catalog items by name

ID - Click the ID header to sort the catalog items by Product ID

Category - Click the Category header to sort the catalog items by category

Bullets

The bullets represent Special and non-special items.

A red bullet indicates a Special item.

A blue bullet idicates the item is not on special.


WebPO Online Ordering System

WebPO allows you to receive orders directly from your INP Web site. Instead of having a simple catalog where visitors can view your products and contact you later to make the purchase, WebPO allows them to fill out a purchase order and submit it to you electronically. Once you receive it, it may be possible to integrate the electronic purchase order data with your day-to-day business applications. See your application's documentation for details about its data import capabilities.

Follow the WebPO and Catalog-related links for additional information.

  Customer Overview	  Receiving Electronic POs

  Catalog	  Catalog - Screen Details

  Importing Catalog Information	  Import Catalog File Format

  Creating an Import File - Tips	  Catalog Management Menu

  Sorting Catalog Items	  Adding Catalog Items

  Modifying Catalog Items	  Deleting Catalog Items


Overview - How a Customer Uses WebPO
Overview - How your customers will use your WebPO-enabled online catalog

The WebPO online ordering system allows you to receive orders from your customers directly from your Web site. Customer ordering from your Web site is a 4 step process. To order, the customer-

1	Displays the Online Catalog page of your Web site

2	Browses the catalog and selects the items they want to purchase. When they are done making selections, the user clicks the View Order button on the bottom of the page.

3	On the View Order page, the customer adjusts the quantities of the items they want to purchase. If they want to remove an item from their order, they set the quantity to 0 (zero). When all adjustments are complete, the user clicks Shipping at the bottom of the page.

4	On the Shipping page, the user enters standard shipping information (name, company, address, etc.). When all shipping information is complete, the user clicks Submit to send the order to your WebPO electronic mailbox.


Importing Catalog Information

TrustedLink INP can import catalog information from any application than can create delimited ASCII files. This allows you to include information from your everyday applications on your Web site, with minimal data re-entry.

  Importing a catalog file from another application

See Also

  Related Topics


Import Catalog File Format

TrustedLink INP expects a standard file format for the catalog files it imports. The file must be delimited ASCII (standard text), and the information separated by the delimiters must be in the expected order. If the application you will export the information from does not contain all the data expected in the file, you must still include a delimiter to act as a place holder. The missing information can then be added in INP.

The following is a guide to the file format, using the comma (,) as an example delimiter:

NAME, PRODUCT ID, DESCRIPTION, PRICE, CATEGORY, UNIT OF MEASURE, PICTURE FILE, HIGHLIGHT 1, HIGHLIGHT 2, HIGHLIGHT 3

See Also

  Examples

  Related Topics


Creating an Import File - Tips

Here are a few things to remember about the file your application will create to be imported into TrustedLink INP:

All fields must be separated by the delimiter you specify

All fields must be represented in the import file. If there is no data for that field, include the delimiter to represent a null value. You can always add the appropriate data in INP.

Individual items should be on one line of text (no hard returns)

If the information in a field normally contains your delimiter, you must enclose the entire field in quotation marks ("like this, for example")

Character preceded by the backslash character (\) will be interpreted literally. For example, if the information in a field normally contains quotation marks, you must precede each quotation mark with the backslash character in order for the quotation marks to appear. See the examples below

"Hello World" will appear on your Web page as Hello World
\"Hello World\" will appear on your Web page as "Hello World"

See Also

  Related Topics


Catalog Management

TrustedLink INP offers many commands for creating, maintaining, and displaying items in your catalog.

  Sorting Catalog Items

  Deleting Catalog Items

  Adding Catalog Items

  Adding Catalog Items


Sorting Catalog Items

You may sort and otherwise rearrange the display position of items in your catalog.

Sorting

Click the header to sort by that data type.

Repositioning

Drag a catalog item to a new position.

See Also

  Related Topics


Deleting Catalog Items

TrustedLink INP offers several ways to delete catalog items.

1	Select the catalog item you want to delete.

2	Click Delete Selected Item

or

1	Select the catalog item you want to delete.

2	Press the DELETE key.

See Also

  Related Topics


Selecting Multiple Catalog Items

You can delete multiple catalog items by selecting more than one item at a time.

To select a range of catalog items

1	Select the first item in the range you want to select.

2	Press the SHIFT key.

3	Select the last item in the range you want to select.

All the items between the first and second items you selected are selected.

To select a multiple non-adjacent items

1	Select the first item in the range you want to select.

2	Press the CTRL key.

3	Select another item.

You can select as many items as you like, as long as you continue to hold down the CTRL key.

See Also

  Related Topics


Adding Catalog Items

To add catalog items

1	Go to the Catalog content topic

2	Fill in the Add/Change Item form.

3	Click Add Item.

See Also

  Related Topics


Modifying Catalog Items

To modify a catalog item

1	Go to the Catalog content topic

2	Select an item in the Full Catalog Listing.

3	Click Change Selected Item.

4	Modify the item in the Add/Change Item form.

5	Click Apply Modification.

See Also

  Related Topics


Example Catalog Files

To help you create your own delimited files, refer to these examples:

Complete Catalog Entry

This is a complete catalog entry, with all the information in its proper place. Notice that there are no spaces between the delimiter (,) and the next entry. It may be helpful to remember that these files will be read by the software and are not intended to be read by people.

Pocket Calculator,PCALC0001,Multi-function pocket calculator,9.95,Office Supplies,Ea.,c:\pictures\pcalc0001.gif,10 digit LCD display,Light-weight,Easily fits in purse or pocket

Catalog Entry with Product ID and Highlight Entries Missing

The following example is missing the Product ID entry an all the Highlights entries. Notice that the delimiter is still added, even the information it is supposed to be separating is not there. The seemingly extra delimiters act as a place holder, ensuring that the information is imported into INP in the proper order. If the extra delimiter were missing, INP would import the Description as the Product ID, the Price as the Description, the Category as the Price, and so on.

Pocket Calculator,,Multi-function pocket calculator,9.95,Office Supplies,Ea.,c:\pictures\pcalc0001.gif,,,

See Also

  Related Topics


Receiving Electronic Purchase Orders

When you register TrustedLink INP, two electronic mailboxes are created:

username@harb.net - for standard, text-based electronic mail messages

INPAccountNumber@harb.net - for electronic purchase orders generated by WebPO-enabled online catalogs

In order to retrieve electronic purchase orders from the mail server, you must configure your electronic mail application to use your INP Account Number as your username. If you are not using the Netscape E-Mail application, follow the instructions provided by the application vendor for changing your username to your INP Account Number.

To configure Netscape Mail to check your WebPO mailbox and receive electronic purchase orders

1	Open Netscape.

2	Select Mail and New Preferences from the Options menu.

3	Click the Servers tab.

4	Enter your INP Account Number in the Pop User Name text box.

5	Click OK.

6	Click the envelope icon in the lower right corner of the Netscape window.

7	Enter your password in the Password Entry Dialog and click OK.
Any purchase orders waiting on the server will be delivered to your mailbox.

Note: You will have to change your Netscape Mail username back to your INP username in order to receive standard, text-based e-mails again.

See Also

  Related Topics


Configuring Netscape Mail

In order to receive electronic mail, you must configure Netscape Mail to collect mail from the proper mailbox on the mail server. If you intend to use a different electronic mail application, follow the instructions provided by the application vendor to retrieve mail from the Harbinger mail servers.

To configure Netscape Mail

1	Open Netscape.

2	Select Mail and New Preferences from the Options menu.

3	Click the Servers tab.

4	Enter your username in the Pop User Name text box.

5	Verify that both the Outgoing Mail (SMTP) Server and the Incoming Mail (POP) Server text boxes contain mail.harb.net.

6	Click the Identity tab.

7	Fill in the information. Both your E-Mail and Reply-to addresses will be username@harb.net.

8	Click OK.

See Also

  Related Topics


Retrieving Electronic Mail

Check for electronic mail periodically throughout the day to ensure that you receive important messages and electronic purchase orders in a timely manner.

To retrieve electronic mail

1	Click the envelope icon in the lower right corner of the Netscape window.

2	Enter your password in the Password Entry Dialog and click OK.
Any e-mail waiting on the server will be delivered to your mailbox.

See Also

  Related Topics


Electronic Mailbox Data
Electronic Mailbox Server Data

If you are not using the Netscape Mail and Newsreader application included with TrustedLink INP, use this data to retrieve information from our servers.

Outgoing Mail Server (SMTP):	mail.harb.net

Incoming Mail Server (POP):	mail.harb.net

News Server (NNTP):	news.harb.net

Standard Electronic Mailbox:	username@harb.net

WebPO Electronic Mailbox:	INPAccountNumber@harb.net

See Also

  Related Topics


How do I import a catalog file exported from another application
How do I import a catalog file exported from another application?

Use the following steps to import a catalog file from another application

1	Click the Load Catalog button on the Catalog content topic.

2	In the Look In box, click the drive that contains the file you want to import.

3	In the window below the Look In box, double-click the folder that contains the file you want to import.

4	Click the name of the file you want to import, or type its name in the File name box.

5	Click OK.


How do I remove information from my Web site?

If information is not appropriate for your business, you don't have to display it.

To remove information from your Web site

1	Select the content topic you would like to remove.

2	From the Tools menu, select Exclude Step.

This command is also available on the shortcut menu.


How do I enable online ordering?

The online catalog feature is enabled on the Options/Info dialog box. To enable online ordering

1	Select Options/Info from the Tools menu.

2	Click the WebPO tab.

3	Select the check box.


How do I check my spelling?

To check the spelling of your text

1	Place the cursor in the text box containing the text you want to check.

2	Select Spell Check from the Tools menu.

3	If the spelling checker finds a work which is not in its dictionaries-

If the proper spelling is listed in the Suggestions list, select it, then click Change.

If the word is actually spelled correctly, click Ignore to skip it, or Add to place the word in INP's dictionary.

If the word is not spelled correctly, but the proper spelling is not among the suggested spellings, type the correct spelling in the Change To box and click Change.

Shortcuts

Keyboard Shortcut:	F7
Toolbar Shortcut:


How do I make take text bold?

To make text bold

1	Select the text you want bold.
Note: Not all text can be enhanced.

2	Select Bold from the Format menu.

Shortcut

Toolbar Shortcut:


How do I make text italic?

To italicize text

1	Select the text you want in italics.
Note: Not all text can be enhanced.

2	Select Italic from the Format menu.

Shortcut

Toolbar Shortcut:


How do I increase a paragraph's indent?

To increase a paragraph's indent by approximately ½ inch

1	Place the cursor in the paragraph you want to indent.

2	From the Format menu, select Indent, then Increase.

Shortcut

Toolbar Shortcut:


How do I decrease a paragraph's indent?

To decrease a paragraph's indent by approximately ½ inch (up to the left margin)

1	Place the cursor in the paragraph you want to un-indent.

2	From the Format menu, select Indent, then Decrease.

Shortcut

Toolbar Shortcut:


How do I create a bulleted list?

To convert paragraphs to bullet items

1	Select the paragraph(s).

2	Select Bullet from the Format menu.

Shortcut

Toolbar Shortcut:


How do I move between content topics?

There are four ways to navigate between content topics in TrustedLink INP

Click directly on the content topic in the topic tree on the left side of the INP window.

Click on the Previous or Next buttons on the toolbar to backward or forward one content topic.

Use the Go menu.

To go to the next content topic, select Next Step from the Go menu

To go to the previous content topic, select Previous Step from the Go menu.

Use the keyboard to move back one content topic or forward one content topic.

ALT+N - Go to next content topic

ALT+P - Go to previous content topic


How do I preview my Web site?

There are three ways to see your Web site before it is actually published to the Internet

Go to the Preview Web Site content topic and click an individual page button to preview that page, or Preview Web Site to see the whole site.

Select Preview Web Site from the File menu.

Click the Preview Web Site button on the toolbar.

See Also

  Related Topics


How do I publish my Web site?

There are three ways to publish your Web site

Go to the Publish Web Site content topic and click Publish Web Site.

Select Publish Web Site from the File menu.

Click the Publish Web Site button on the toolbar.

See Also

  Related Topics


How do I update my Web site once it's published?

Updating your Web is the same as publishing it.

1	Make changes to the content topics with INP.

2	Preview the changes to make sure they are accurate.

3	Publish the Web site.

See Also

  Related Topics


How do I find my e-mail address?

INP displays your e-mail address in the About INP dialog box.
Note: INP creates your e-mail address when you register the software. The About INP dialog box will not display an e-mail address before INP is registered.

From the Help menu, select About INP.

See Also

  Related Topics


How do I specify how WebPO purchase orders are delivered to me?

To specify a format for receiving electronic purchase orders from your Web site

1	Select Options/Info from the Tools menu.

2	Click the WebPO tab.

3	Select a format from the drop-down list.

See Also

  Related Topics


How do I find my Harbinger Customer number?

INP displays your Harbinger Customer Number in the About INP dialog box.
Note: INP creates your Harbinger Customer Number when you register the software. The About INP dialog box will not display a Harbinger Customer Number before INP is registered.

From the Help menu, select About INP.

See Also

  Related Topics


How do I find my INP Account number?

INP displays your INP Account Number in the About INP dialog box.
Note: INP creates your INP Account Number when you register the software. The About INP dialog box will not display a INP Account Number before INP is registered.

From the Help menu, select About INP.

See Also

  Related Topics


How do I find my Web site's URL?

INP displays your Web site's URL in the About INP dialog box.
Note: INP creates your URL when you publish your Web site. The About INP dialog box will not display a URL before your site is published.

From the Help menu, select About INP.

See Also

  Related Topics


How do I adjust the interval between automatic save operations?

To adjust the amount of time between automatic save operations

1	Select Options/Info from the Tools menu.

2	Click the Auto Save tab.

3	Adjust the interval by typing in a new number or using the spin control to adjust the existing number up or down.


How do I remove the product category from my online catalog page?

To prevent the product category from displaying on the online catalog page of your Web site

1	Select Options/Info from the Tools menu.

2	Click on the Catalog tab.

3	Clear the Do you want to display product category in web pages? check box.


How do I remove the product ID from my online catalog page?

To prevent the product category from displaying on the online catalog page of your Web site

1	Select Options/Info from the Tools menu.

2	Click on the Catalog tab.

3	Clear the Do you want to display product ID in web pages? check box.


How do I change the text on my Home page?

To change the text that introduces the links on your home page

1	Go to the Build Home Page content topic.

2	Replace or modify the existing text which introduces the individual links.

See Also

  Related Topics


How do I enable/disable online ordering?

To enable or disable your Web site's online ordering capabilities

1	Select Options/Info from the Tools menu.

2	Click the WebPO tab.

3	Select the check box to enable online ordering; Clear the check box to disable online ordering.

See Also

  Related Topics


How do I register TrustedLink INP?

Registration is an important part of working with TrustedLink INP. It sets up your account with Harbinger Net Access, our dial-up Internet access service (if you don't already have Internet access), provides access to technical support on the World Wide Web, provides several payment options, and assigns account Harbinger and INP account numbers. You cannot publish your Web site until you have registered.

To simplify the registration process, we've created the Harbinger Registration Wizard, an easy-to-use guide which prompts you to enter information about yourself and your company, and then transmits this information to our central database.

To register TrustedLink INP

1	Click the Start button on the Windows 95 taskbar.

2	Select Harbinger from the Program menu.

3	Select Harbinger Registration Wizard from the Harbinger menu

4	Follow the on-screen instructions.

The Harbinger Registration Wizard can also be started by double-clicking on its icon on the Windows 95 desktop.


How do I connect to the Internet?

You must start your Internet connection before you can perform Internet-related tasks such as publishing your Web site, or browsing sites on the World Wide Web.

If you did not sign up for Harbinger Net Access, follow the instructions provided by your Internet Service Provider (ISP) for starting your Internet connection.

If you are using Harbinger Net Access, use the following steps to start your Internet connection

1	Double-click the Harbinger Net Access icon on the windows desktop.

2	Click Connect.

Your modem will dial to the local Harbinger Net Access number and make the connection to the Internet.

To end your Internet session, click Disconnect on the connection dialog box.

See Also

  Related Topics


How do I change my Web site's URL?

To change your Web site's uniform resource locator (URL)

1	Select Review Account Setting from the File menu.
This launches the Web browser and connects to the INP Account Maintenance Page on the World Wide Web.

2	Click Change your Web site's URL.

3	Enter your User Name and Password (created when you registered TrustedLink INP) and click OK.

4	Enter a new URL in the text box and click Change.

Note: Changing your URL makes it more difficult for people to find you on the World Wide Web. Change your URL only if you feel it is absolutely necessary.

See Also

  Related Topics


How do I create a new Web site?

To create a new Web site

1	Select New Web Site from the File menu.

Shortcuts

Keyboard Shortcut:	CTRL+N
Toolbar Shortcut:


How do I open an existing Web site?

To open an existing INP Web site

1	Select Open Web Site from the File menu.

Shortcuts

Keyboard Shortcut:	CTRL+O
Toolbar Shortcut:


How do I save my Web site?

To save the active Web site

1	Select Save Web Site from the File menu.

Shortcuts

Keyboard Shortcut:	CTRL+S
Toolbar Shortcut:


How do I use the shortcut menu?

TrustedLink INP has a context-sensitive shortcut menu that allows you to perform certain operation by clicking on an on-screen control with the right mouse button. The amount and types of options available depend on the item you are selecting.

To use the shortcut menu

1	Place the mouse pointer over an object in the TrustedLink INP window.

2	Click with the right mouse button.
Note: if your mouse is configured for a left-handed user, you will click the Left mouse button instead.

3	Select a command from the menu which appears.


Logo

Your logo will appear here.


Company Name

Your company name will appear here.


Margin Indicator

Red lines indicate a margin layout. Select one of the margin-related textures on the Choose Style content topic.


Link Icon

Blue blocks indicate Link Icons. Icon sets are selected on the Choose Style content topic.


Heavy Lines
Heavy Black Lines

Heavy black lines indicate heading and subheadings.


Light Lines
Light Black Lines

Light black lines indicate standard body text, such as a link description.


Light Gray Lines

Light gray lines represent horizontal rules, which are lines that divide your page horizontally.


Your Web Site

TrustedLink INP produces a Web site with seven inter-connected pages. These pages were carefully chosen to display the kind of information a business should provide to its current and prospective clients. However, if one or more of these pages is not appropriate for your business, it can be removed from your site by using the Exclude command. Click on the individual pages for more information.


Home

The Home page is similar to a table of contents- it provides access to the other resources available at your Web site. Most users will enter your site at the Home page and use the included links to access the other information on your site.


Company Overview

The Company Overview page displays information about your company- what products and services it provides, where it's located, what your normal business hours are, and who are the people who make up your company.

If individual pieces of information on this page are not appropriate for your business (store hours, for example), you can remove them from your site by using the Exclude  command.


Online Catalog

The Online Catalog provides a place for you to describe the products and services your company offers. You can include a description of your product or service, pricing information, and even a photograph of the product. Optionally, TrustedLink INP can add ordering capabilities to your online catalog. The WebPO service allows your customers to fill in an on-screen form to submit an electronic purchase order for your products and services. The form contains the information you need to complete the order— quantities, totals, and shipping information. When the PO arrives in your electronic mailbox, you can process it manually, or import it into your existing business software.

If you don't want to have a catalog on your Web site, you can remove it by using the Exclude command.


Internet Resources

The Internet Resources page allows you to create links to other Web sites you feel people who are interested in your site might find useful or entertaining.

If you don't want to include an Internet Resources page, you can remove it by using the Exclude command.


Guest Book

The Guest Book page allows current or prospective clients to communicate with you. By filling in an on-line form, site visitors can provide you with contact information, details about their purchasing and Internet use habits, request more detailed information, and other business-oriented data. You can also enter custom questions for your visitors to answer.

If you don't want to include a Guest Book on your Web site, remove it by using the Exclude command.


Questions & Answers

The Questions & Answers (FAQ) page provides a platform for you to answer questions about your business, without having to wait for someone to ask them. If there are details about your products or services that you find yourself answering over and over, the Q&A page provides the perfect place to distribute that information.

If you don't want to include a Question & Answer page on your Web site, remove it by using the Exclude command.


Current Customers

The Current Customers page allow you to show off a little. If people say nice things about your products or services, why not let the rest of the world know what they're missing? Testimonials can be an effective marketing tool, because it lets people know that your products or services have met the needs of others with similar requirements.

If you don't want to include a Current Customers page on your Web site, remove it by using the Exclude command.


TrustedLink INP Screen
TrustedLink INP Screen Tour

Click on the screen for a description of the items.


Title Bar

The INP title bar displays the name of the current interview file and the industry template used to create it.


Menu Bar

The menu bar provides access to the commands you use to control the INP software.

Details


Toolbar

The INP toolbar provides one-click access to common commands in INP. If you leave the mouse over a toolbar button for several moments, a tooltip describing the function of the button will appear.

Details


Content Topics

Content Topics are a lot like an outline. They divide the information you enter about your business into categories. The tree-like structure of the content topics allows you to expand and collapse the amount of information that is displayed.

Details


Content Worksheets

Use Content Worksheets to enter information about your business for display on your Web site.

Details


Status Bar

The status bar displays information about menu commands and toolbar buttons when the mouse pointer is over the command or button.


Menu Bar Details

The menu bar contains seven main menus, each with several sub-topics.

File

Edit

Format

Go

Tools

View

Help


File Menu

The file menu contains file, Web site, and account information options.

New Web Site

Select New Web Site to create a new web site with all default settings. Keyboard Shortcut: CTRL+N

Open Web Site

Select Open Web Site to continue working on a Web site you have previously saved. TrustedLink INP Web site files use the .IVW extension. Keyboard Shortcut: CTRL+O

Save Web Site

Select Save Web Site to copy changes to the active file to your hard disk drive. Previous versions of the Web site will be overwritten. If you have not previously saved the file, you must enter a file name.

Save Web Site As

Select Save Web Site As to create a second copy of the active file on your hard disk drive using a different file name. This allows you to save changes to the active file without overwriting existing copies of the file on your hard disk. Keyboard Shortcut: CTRL+S

Preview Web Site

Select Preview Web Site to check your work in the Web browser. This allows you to see your Web site exactly as people on the Internet will see it.

Publish Web Site

Select Publish Web Site to copy your Web site files to the Harbinger Web Server where they will be available to Internet users.

You must register the TrustedLink INP software before you can publish.

Preview Published Web Site

Selecting Preview Published Web site will open the Web browser and link to your site on the Internet. This option is only available after you have published.

Review Account Settings

Review Account Settings launches the Web browser and displays an Account Settings Web page on the Harbinger Web Server. On this page you will be able to fine-tune settings for your account. You will be required to enter your username and password to display this page.

Go To INP Launch Page

Go To INP Launch Page launches the Web browser and displays a private INP users Web page on the Harbinger Web Server. The Launch page contains information about product updates, new page templates, and other INP-related information.

Recent Files

TrustedLink INP displays up to four recently opened files on the bottom of the File menu. Select one of the file names to open that file.

Exit

Select Exit to quit TrustedLink INP. Keyboard Shortcut: ALT+F4


Edit Menu

The Edit menu provides convenient text-editing tools.

Undo

Select Undo to cancel the most recent text-based editing operation.  Keyboard Shortcut: CTRL+Z

Cut

Select Cut to remove selected text from the current Content Worksheet and place it in Windows Clipboard.  Keyboard Shortcut: CTRL+X

Copy

Select Copy to place a duplicate of the selected text in the Windows Clipboard.  Keyboard Shortcut: CTRL+C

Paste

Select Paste to place the contents of the Windows Clipboard into the current Content Worksheet. Any selected text will be replaced with the contents of the Clipboard.  Keyboard Shortcut: CTRL+V


Format Menu

The Format menu allows you to apply character and paragraph enhancements to text on your Contents Worksheets. Not all text can be enhanced.

Bold

Select Bold to format the selected text as bold. If the selected text is already bold, it will remove the formatting.

Italic

Select Italic to set the selected text in italics. If the selected text is already italic, it will remove the formatting.

Bullet

Converts the current paragraph to an item in a bulleted list. If the current paragraph is already part of a bulleted list, it will remove the formatting.

Justify

Select Justify to align the current paragraph either Left, Right, or Center.

Indent

Select Indent to change the position of the current paragraph.

Increase

Select Increase to move the left margin of the current paragraph to the right approximately ½ inch.

Decrease

Select Decrease to move the left margin of the current paragraph to the left approximately ½ inch. This is valid only if the left margin had been previously changed with the Increase command.


Go Menu

The Go menu allows you to move sequentially move through the contents topics.

Next Step

Select Next Step to move to the content topic immediately following the current topic. Keyboard Shortcut: ALT+N

Previous Step

Select Previous Step to move to the content topic immediately prior to the current topic. Keyboard Shortcut: ALT+P


Tools Menu

Spell Check

Select Spell Check to verify the spelling in the current text box.

Exclude Step

Select Exclude Step to remove the information from the current contents worksheet from your Web site. This is convenient if information is not applicable to your business.

Options/Info

Select Options/Info to adjust certain INP operations.

Catalog Options 	AutoSave Options

WebPO


View Menu

The View menu allows you to hide or display elements of the TrustedLink INP screen.

Toolbar

Select Toolbar to hide or display the Toolbar.

Status Bar

Select Status Bar to hide or display the status bar.


Help Menu

The Help menu provides access to information about TrustedLink INP.

Index

Select Index for a complete listing of all help topics available in the INP help system.

Using Help

Select Using Help for information about using the Windows Help system itself.

Online Support

Select Online Support to launch the Web browser and open the TrustedLink INP support areas on the World Wide Web.

About INP

Select About INP for information about the TrustedLink INP software, your Web site and e-mail addresses, and other information about your system.


Username

A shortened version of your name used to identify you to the Harbinger Web Server. You selected your username when you registered the software.


Toolbar - Details

Click New Web Site to create a new web site with all default settings. Keyboard Shortcut: CTRL+N

Click Open Web Site to continue working on a Web site you have previously saved. TrustedLink INP Web site files use the .IVW extension. Keyboard Shortcut: CTRL+O

Click Save Web Site to copy changes to the active file to your hard disk drive. Previous versions of the Web site will be overwritten. If you have not previously saved the file, you must enter a file name.

Click Cut to remove selected text from the current Content Worksheet and place it in Windows Clipboard.  Keyboard Shortcut: CTRL+X

Select Copy to place a duplicate of the selected text in the Windows Clipboard.  Keyboard Shortcut: CTRL+C

Click Paste to place the contents of the Windows Clipboard into the current Content Worksheet. Any selected text will be replaced with the contents of the Clipboard.  Keyboard Shortcut: CTRL+V

Click Preview Web Site to check your work in the Web browser. This allows you to see your Web site exactly as people on the Internet will see it.

Click Publish Web Site to copy your Web site files to the Harbinger Web Server where they will be available to Internet users.

Click Previous Step to move to Content Topic immediately prior to the current topic.

Click Next Step to move to Content Topic immediately following the current topic.

Click Bold to format the selected text as bold. If the selected text is already bold, it will remove the formatting.

Click Italic to set the selected text in italics. If the selected text is already italic, it will remove the formatting.

Click Left to align the current paragraph either along the left side of the page.

Click Center to align the current paragraph between the left and right margins.

Click Right to align the current paragraph either along the right side of the page.

Click Increase to move the left margin of the current paragraph to the right approximately ½ inch.

Click Decrease to move the left margin of the current paragraph to the left approximately ½ inch. This is valid only if the left margin had been previously changed with the Increase command.

Click Bullet the current paragraph to an item in a bulleted list. If the current paragraph is already part of a bulleted list, it will remove the formatting.

Click Spell Check to verify the spelling in the current text box.


Contents Topics - Details

Contents Topics provide an outline of the information you will enter into the Contents Worksheets to create your Web site. Click on individual topics to work with their Content Worksheets.

Related topics are grouped together in Folders. Click or double-click on the folder to open it.

Topics are in always in one of four states:

Incomplete - No work has been done on the topic.

Partially Complete - Some work has been done to the topic, but some information is still missing.

Complete - The topic has at least one complete set of information.

Excluded - The topic has been removed from the web site.


Contents Worksheets - Details

Contents Worksheets are where you enter information into your Web site. Enter the required information and proceed to the next worksheet by clicking the Next Step button.

There are six basic types of information in TrustedLink INP:

Standard Text 	Enhanced Text

List Items 	Graphics files

Pre-Defined Options


Filenames for Graphics

Certain Web servers and Web browsers have trouble displaying graphics with spaces in their file names. In order to avoid this problem, TrustedLink INP can automatically replace the spaces in your graphics filename with the underscore ( _ ) character.

Yes

Click Yes to replace the spaces in the file name with underscore ( _ ) characters.

No

Click No to keep the original filename.


Congratulations!

Your files have been successfully transmitted to the Harbinger Web Server and can now be viewed by anyone with access to the World Wide Web.

Yes

Click Yes to view your published Web site on the Internet.

No

Click No to return to TrustedLink INP.


Screen Details

  Menu Bar Details	  Toolbar Details

  Contents Topics Details	  Contents Worksheets Details

  Title Bar	  Status Bar


Site Related Information

  How do I publish my Web site?

  How do I update my Web site?

  How do I publicize my Web site?


Publicizing Your Web Site

As a TrustedLink INP user, you can take advantage of our Web Registration Service (WRS). WRS updates the major Internet engines and Indexes with information about your Web site. This makes it easier for people on the Internet to find information about your company.

Web Registration Service is not automatic; you must tell us to register your site with the indexes and search engines.

To start Web Registration Service

1	Select Go To INP Launch Page from the File menu.

2	Follow the instructions for Web Registration Services on the INP Launch Page.


Getting Technical Support

There are several ways to get technical support for TrustedLink INP.

World Wide Web

Harbinger maintains a support area on the World Wide Web, where you can read frequently asked questions (FAQs), supplements to the manual and on-line help, and other support-related information. The uniform resource locator is

http://inp.harbinger.net/support

E-Mail

You can send your TrustedLink INP questions directly to our technical support staff via e-mail. The support groups e-mail address is:

support@harbinger.net

Telephone

You can get technical support over the telephone. The number is:

+1 (404) 848-2785


Uninstalling TrustedLink INP

TrustedLink INP comes with a utility to remove itself from your system. The uninstall utility will not remove anything other than what was originally installed. Data files must be removed manually.

To uninstall TrustedLink INP

1	Click Start on the Windows Taskbar.

2	Select Settings, then Control Panel from the Start menu.

3	Double-click on the Add/Remove Programs icon.

4	Double-click on TrustedLink INP in the Add/Remove list.

5	Select Yes to confirm that you want to remove INP.

6	Click OK.


Account Related information

  Registering TrustedLink INP

  Finding Your E-Mail Address

  Configuring Electronic Mail

  Finding Your Harbinger Customer Number

  Finding Your INP Account Number

  How do I find my Web site's URL?

  Changing Your URL

  Getting Technical Support


Standard Text

Much of the text you enter into the TrustedLink INP Content Worksheets will conform to a pre-defined format included in the template you selected. You don't need to do anything other than enter the required text.

See Also

  Related Topics


Enhanced Text

Some text can enhanced with either character or paragraph formatting.

Applying Character Enhancements

Applying Paragraph Enhancements

See Also

  Related Topics


Applying Character Enhancements

To apply a character format

1	Select the text you want to enhance.

2	Click either the Bold or Italics buttons on the toolbar.

If the appropriate toolbar buttons are not active, the character format cannot be applied.

Toolbar Details

See Also

  Related Topics


Applying Paragraph Enhancements

To apply a paragraph format

1	Place the cursor in the paragraph whose format you want to change.

2	Click on of the paragraph enhancement buttons on the toolbar.

If the appropriate toolbar buttons are not active, the paragraph format cannot be applied.

Toolbar Details

See Also

  Related Topics


Selecting Pre-Defined Options

TrustedLink INP includes some pre-defined options which you can include on your Web site. Select the appropriate checkbox to include the information.

See Also

  Related Topics


Adding List Items

Certain TrustedLink INP pages allow you to enter lists of information, such as your products, your people, and your locations.

To enter an item in the list

1	Fill in the list item form with the appropriate information.

2	Click Add Item.
The actual button text will reflect the type of item being added.

You can modify an item currently in a list. To modify a list item

1	Double-click the item you want to change.

2	Change the information in the form. To completely re-set the form, click Clear.

3	Click Apply Modification

See Also

  Related Topics


Importing Graphics Files

Several content worksheets allow you to specify pictures that you can include on various pages of your Web site. To include a graphic, you can specify the compete file and path name of the graphics file in the appropriate text box.

Example: c:\photos\jq_public.gif

If you don't know the exact path and file name, click Get Picture to display a dialog box that can help you locate the appropriate graphics file.


Quick Start
TrustedLink INP - Quick Start

To get your Web site on the Internet as quickly as possible, we've created this Quick Start. Just follow the steps in order to quickly and easily design, preview, and publish your Web site.

To use Quick Start, click Help Me Build My Web Site below, and follow the instructions that appear on the screen. When you complete a step, click the Next button to proceed to the next step.

Help Me Build My Web Site

Index of Quick Start Topics


Menu of All Quick Start Topics

  Step 1 - Start TrustedLink INP

  Step 2 - Create A New Web Site

  Step 3 - Select An Industry Template

  Step 4 - Complete the Content Topics

  Step 5 - Select A Design for Your Web Site

  Step 6 - Preview Your Web Site

  Step 7 - Register TrustedLink INP

  Step 8 - Publish Your Web Site


Step 1 - Start TrustedLink INP

If you haven't already, start TrustedLink INP.

From the Desktop

Double-click the Build My Web Site icon on the Window 95 desktop.

From the Start menu

1	Click Start on the Windows 95 taskbar.

2	Select Harbinger from the Program menu.

3	Select TrustedLink INP from the Harbinger menu.


Step 2 - Create A New Web Site

Tell TrustedLink INP to create a new Web site.

1	Make sure Create a New Web Site is selected.

2	Click OK.


Step 3 - Select an Industry Template

TrustedLink INP provides industry-specific examples and relevant links to other resources on the Internet. Select the industry which is closest to your own. If none of the industries match, select General.

1	Select an industry template from the list.

2	Click OK.


Step 4 - Complete the Content Topics

TrustedLink INP creates your Web site by gathering information in a series of content topics which perform an interview about your business. The content topics are organized in a series of folders describing the information gathered by the content topics. Read the information on the folder then click the Next Step button on the toolbar to proceed to the next content topic.

Next Step

For detailed information about the content topics, click one of the topics below:

  Company Overview	  Online Catalog

  Internet Resources	  Customer Interaction


Step 5 - Select A Design For Your Web Site

The Design Web Site folder contains options for that let you create a "look" for your Web site. Here you can  choose the layout of the pages and determine a graphic theme- navigation icons, text colors, and background textures.

For more information on the available options, select one of the topics below:

  Choose Layout	  Choose Style


Step 6 - Preview Your Web Site

TrustedLink INP allows you to preview your Web site in the Netscape Web browser, so you get to see it exactly as it will appear on the Internet, before people on the Internet can actually see it. This allows you to correct mistakes, see whether it is visually appealing or need more information.

There are three ways to see your Web site before it is actually published to the Internet

Go to the Preview Web Site content topic and click an individual page button to preview that page, or Preview Web Site to see the whole site.

Select Preview Web Site from the File menu.

Click the Preview Web Site button on the toolbar.


Step 7 - Register TrustedLink INP

If you haven't already, you must register TrustedLink INP in order to publish your Web site. Registration creates and configures your Internet access account, makes you eligible for technical support, and provides several automated billing options.

To register INP

1	Click the Start button on the Windows 95 taskbar.

2	Select Harbinger from the Program menu.

3	Select Harbinger Registration Wizard from the Harbinger menu

4	Follow the on-screen instructions.

The Harbinger Registration Wizard can also be started by double-clicking on its icon on the Windows 95 desktop.


Step 8 - Publish Your Web Site

In order for people to see your Web site, it must be published. Publishing means transferring the files that make up your Web site (graphics, text, programs, etc.) to Harbinger's secure Web Server. The Web server is a computer with a full-time Internet connection, meaning people from around the world can see your Web site, twenty four hours a day, seven days a week.

There are three ways to publish your Web site

Go to the Publish Web Site content topic and click Publish Web Site.

Select Publish Web Site from the File menu.

Click the Publish Web Site button on the toolbar.